My name is Giuseppe, i'm a Medical Doctor of the Spedali Civili Hospital of Brescia, in Northern Italy. In this particular period, i'm taking care of patients with new COVID-19. We all felt scared, weak and useless but talking with a survived patient, he told how, in that difficult moment, the health operators glances hidden behind face-masks, visors and protective uniform, were able to transmit the courage to go on. So i ask my collegues to show me that glances and i see affection, empathy and friendship. They made me remember that treating a patient means, at first, taking care of him.